Privacy Statement ~ We will explain in detail what we do with your information.

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Section 1:

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Privacy-sensitive data, or personal data, are processed via our web shop. Black Queen Hair considers careful handling of personal data of great importance. Personal data is therefore carefully processed and secured by us.

 

In our processing we adhere to the requirements of privacy legislation. This means, among other things, that:

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• We clearly state the purposes for which we process personal data. We do this through this privacy statement;

• We limit our collection of personal data to only the personal data that is necessary for legitimate purposes;

• We first ask you for explicit permission to process your personal data in cases where your permission is required;

• We take appropriate security measures to protect your personal data and also require that of parties that process personal data on our behalf;

• We respect your right to make your personal data available for inspection, correction or deletion upon request.

 

Black Queen Hair in partnership with Wix inc. is responsible for data processing. In this privacy statement we explain which personal data we collect and use and for what purpose. We recommend that you read it carefully.

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This privacy statement was last modified on 08-05-2020.

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When you visit our online store, place an order with us or contact our customer service, we collect data from you. These are just a few examples. The data collected has a purpose. But we think it's good to inform you about this. That is why we have described the moments in which we process personal data in this privacy statement.

 

 

 

Section 2 ~ The use of our webshop

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When you visit our webshop, various information is collected from you. These are not names, e-mail addresses and telephone numbers, but the more technical data. Think of your IP Address (anonymous!), Cookies and your browser data such as your browser type Chrome, Internet Explorer or Firefox.

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Your IP Address and browser data are examples that we use in Google Analytics. With this software we can see how visitors like you use our webshop. We have entered into a processing agreement with Google to make agreements about the handling of our data. We also allow Google to view the Analytics information obtained when we ask them for support. And if we have received your permission, Google Analytics temporarily links the data as described above to your Google Account, so that you will see personalized advertisements through re-marketing.

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When you visit and use our web store, we therefore obtain certain information from you. And that can be personal data. We only store and use the personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear upon submission that it is provided to us for processing.

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Section 3 ~ Cookies

 

Cookies are used on our webshop. Cookies are also placed via third parties engaged by us. When you visit our online store for the first time, a message will be displayed explaining why we use cookies and which cookies you want to accept.

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We have made agreements with third parties that place cookies about the use of cookies and applications. However, we do not have full control over what the providers of these applications do with the cookies when they read them out. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: they can change regularly).

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(Do you want to get rid / shut off cookies?)

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Then keep in mind that our webshop may no longer work optimally. Below you will find per browser how to disable cookies:

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• Safari (iOS)

• Safari (macOS)

• Chrome

• Firefox

• Internet Explorer

• Edge

 

Section 3 ~ Placing an order (with or without an account)

 

If you place an order with us, we need different information from you. These are:

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• E-mail

• Name

• Surname

• Delivery and Billing Address

• Telephone Number

• Payment Details

• IP-Address

 

This information is necessary to receive payment and to ensure that your order arrives at your home. We ask for the e-mail address so that we can send you a confirmation with an overview of your order, as well as the invoice. We mainly use the telephone number to keep you informed of changes to your order, if necessary. We collect the IP address in order to exclude fraudsters from visiting our webshop.

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If you order from us with an account (which you can also create during ordering), we will keep the data for as long as you want to keep your account. After all, the reason you have created an account is probably because you do not always want to fill in all the information again.

 

Additional information that you will find in your account is:

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• Your previous orders;

• Your address book;

• Your wishlist;

 

We will not provide your personal data to third parties, unless this is necessary in the context of the execution of the agreement that you conclude with us or if this is required by law. In case of suspected fraud or abuse of our web shop, we can hand over personal data to the competent authorities.

 

Section 4 ~ Contact

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If you have questions, complaints or feedback, you can call, email and chat with us. We use various information from you to help you with this as quickly and effectively as possible. Initially only your name, e-mail address and / or telephone number. But if you have previously ordered from us, we can also see your order history. This is linked to your email address.

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Apart from the above data, you can also choose which data you share with us. The data you send us will be kept for as long as the nature of the form or the content of your e-mail requires for its complete answering and processing.

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Section 5 ~ Subscribing to our newsletter

 

We also send a digital newsletter several times a week. This is not only a general newsletter (the same for everyone), but in many cases also a personal newsletter. To determine the content of this, we ask you about your interests and use your purchase history.

 

Do you want to unsubscribe from the newsletter? That is super easy! Open the last newsletter you received and then click the unsubscribe link at the bottom. Are you stuck? Then you can of course also send a message to our customer service, only then will it take a little longer. 

 

Section 6 ~ Writing a product review 

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When you write a product review, the following information is published and is therefore visible to everyone:

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• Name

• The review (which can contain anything)

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In the review, you choose which information you publish. It is therefore possible that you can find this out. On request we will, of course, anonymize the information you have published.

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Section 7 ~ Social Media

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Social media buttons are included in our webshop. When you click on such a button, the relevant social media party places a cookie on your computer. To find out more, it is best to consult the privacy statement of the social media platform itself:

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• Facebook

• Twitter

• Instagram

• YouTube

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Section 8 ~ Security 

 

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
 

Section 9 ~ Data Retention 

 

Unless otherwise described above, we keep your personal data for as long as necessary to process your order, including warranty. We then store data for a maximum of 3 years for the described statistical purposes. The data is then deleted, unless there is a legal obligation that requires longer storage (such as the seven-year fiscal retention obligation for payment data).

 

Section 10 ~ Third Party Websites
 

This privacy statement does not apply to third-party websites that are linked to our webshop by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the privacy statements of these websites before using these websites.

 

Section 11 ~ Changes to this privacy policy

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
 

Section 12 ~ Questions and contact information

 

For questions about our privacy policy or questions regarding access and changes to (or deletion of) your personal data, you can contact us at any time using the details below:

 

Black Queen Hair & Cosmetics
Nieuwe Binnenweg 
3021 GC, Rotterdam 
info@blackqueenhair.nl

 

+31 6 48926798 / 010-4254632

 

You can also submit a request to request a data export for data that we use with your permission, or indicate that you want us to restrict the processing of personal data.

 

In order to prevent abuse, we will ask you to adequately identify yourself. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find this in the settings of your browser. If the data is not correct, you can request us to change the data or have it removed.